Delivery:

  • FREE delivery for orders of R1500 or higher in JHB
  • Orders under R1500 (JHB) is charged a flat-fee delivery rate of R150 (JHB).
  • Pick up is FREE.

 

Criteria for returning an item:

  • The return must be logged within 3 days of the item being bought or delivered, whichever is later.
  • You must be able to provide proof of purchase
  • The item must be in a re-sellable condition except in the case of damaged or faulty items.
  • The item must be in its original packaging.

 

The Returns Process

Contact Us

If on receiving your order you are not absolutely happy with your purchase or we have delivered the wrong product or a faulty product, please email orders@freshnyummy.co.za or call us on 010 443 9739 immediately.

Return the Item(s)

If we have delivered an incorrect, faulty or expired item to you, we will arrange to collect and replace or refund the item, at our cost, as quickly as possible.

Receive a Replacement or Refund

If the return is due to an error on our part we will replace the item or process a refund as quickly as possible after receiving the returned product. A refund will typically take a maximum of  7 working days from the date of receiving your returned item, and we will notify you by email when the refund has been processed.